Chat and Mazer
Mazer says it can't do something I've seen it do
Mazer says it can't do something I've seen it do
Three things to check:
- Your plan. Some features need Pro or Elite. Mazer says so when that’s the reason. See Plans and limits.
- The channel. A few things only happen on the web (checkout payment, the Day check buttons, the Memories editor). On WhatsApp and Telegram, Mazer sends a link instead.
- A connection. If it involves Gmail, Calendar or another app, check Settings → Integrations.
I've run out of messages
I've run out of messages
Free accounts get 20 AI messages in the web chat every 5 hours. Mazer saves your trip and shortlist before you run out and tells you when messages reset. Pro and Elite have no cap. Check your usage in Settings → Usage & Limits.
Mazer is answering about the wrong trip
Mazer is answering about the wrong trip
Name the trip in your message (“on my Japan trip”). On Telegram,
/trip sets the active trip.The conversation has gone off track
The conversation has gone off track
Start a new chat. On Telegram,
/new starts fresh but keeps your trips, memory and watches.Try in Mazer opened the chat without the prompt
Try in Mazer opened the chat without the prompt
Open the link in the same browser tab you sign in with. If you had to sign in first, the prompt is kept for that tab and appears in a new chat once you’re in. In a private window with storage blocked, copy the prompt instead.
WhatsApp and Telegram
WhatsApp didn't link
WhatsApp didn't link
The link message expires after 15 minutes. Go back to Settings → Integrations → WhatsApp, tap Connect again, and send the message exactly as it’s typed. Don’t edit the code.
The Telegram link won't open
The Telegram link won't open
Some networks block
t.me links. Open Telegram, search for @TripMazerBot, and send the /start message shown in Settings → Integrations (there’s a Copy button).Mazer doesn't reply in my Telegram group
Mazer doesn't reply in my Telegram group
In groups, Mazer only answers when you @mention it, reply to one of its messages, or use a
/command. Make sure the group is linked to the trip with /linktrip.My voice notes come back in the wrong script
My voice notes come back in the wrong script
Check the voice language in Settings → AI Preferences. A stored language can make transcripts appear in that language’s script.
Voice
Mazer Live can't hear me
Mazer Live can't hear me
Allow microphone access for tripmazer.com in your browser’s site settings, then start Mazer Live again. On iPhone, use Safari or the home-screen app.
Live Lens won't start
Live Lens won't start
Allow camera access for the site. If your browser doesn’t support a live camera stream, take a snapshot instead.
Bookings and imports
A booking from my email didn't appear
A booking from my email didn't appear
- Gmail auto-import is on Pro and Elite, and runs every ten minutes.
- Emails Mazer isn’t sure about wait as suggestions to confirm.
- Marketing emails are never imported.
- You can always forward the email to Mazer on WhatsApp or Telegram, or attach the PDF in chat.
I asked to change my hotel dates but they didn't change
I asked to change my hotel dates but they didn't change
Mazer prices a date change; it doesn’t make it. Complete it in the trip’s Bookings → Change dates. See Changing a booking.
My changed flight still shows the old time
My changed flight still shows the old time
A changed flight doesn’t update by itself. Enter it in Bookings → Change Flight, or wait for our team to record it from the partner’s confirmation.
I missed a gate change
I missed a gate change
Gates are checked about 3 hours and 1 hour before departure, so later changes can be missed. Always check the airport screens.