> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tripmazer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the problems people run into most often.

> [!TIP]
>
> Start by asking Mazer **"why did that fail?"** or **"is my Gmail connected?"**. It can check which connected accounts are live, whether a watch or task has stopped, and whether it could reach its tools, then tell you the real reason.

## Chat and Mazer

> **Mazer says it can't do something I've seen it do**
>
> Three things to check:
>
> * **Your plan.** Some features need Pro or Elite. Mazer says so when that's the reason. See [Plans and limits](https://docs.tripmazer.com/plans.md).
> * **The channel.** A few things only happen on the web (checkout payment, the Day check buttons, the Memories editor). On WhatsApp and Telegram, Mazer sends a link instead.
> * **A connection.** If it involves Gmail, Calendar or another app, check **Settings → Integrations**.
>
> If none of these explains it, email [support@tripmazer.com](mailto:support@tripmazer.com) with what you asked and when.

> **I've run out of messages**
>
> Free accounts get 20 AI messages in the web chat every 5 hours. Mazer saves your trip and shortlist before you run out and tells you when messages reset. Pro and Elite have no cap. Check your usage in **Settings → Usage & Limits**.

> **Mazer is answering about the wrong trip**
>
> Name the trip in your message ("on my Japan trip"). On Telegram, `/trip` sets the active trip.

> **The conversation has gone off track**
>
> Start a new chat. On Telegram, `/new` starts fresh but keeps your trips, memory and watches.

> **Try in Mazer opened the chat without the prompt**
>
> Open the link in the same browser tab you sign in with. If you had to sign in first, the prompt is kept for that tab and appears in a new chat once you're in. In a private window with storage blocked, copy the prompt instead.

## WhatsApp and Telegram

> **WhatsApp didn't link**
>
> The link message expires after 15 minutes. Go back to **Settings → Integrations → WhatsApp**, tap **Connect** again, and send the message exactly as it's typed. Don't edit the code.

> **The Telegram link won't open**
>
> Some networks block `t.me` links. Open Telegram, search for **@TripMazerBot**, and send the `/start` message shown in **Settings → Integrations** (there's a **Copy** button).

> **Mazer doesn't reply in my Telegram group**
>
> In groups, Mazer only answers when you @mention it, reply to one of its messages, or use a `/command`. Make sure the group is linked to the trip with `/linktrip`.

> **My voice notes come back in the wrong script**
>
> Check the voice language in **Settings → AI Preferences**. A stored language can make transcripts appear in that language's script.

## Voice

> **Mazer Live can't hear me**
>
> Allow microphone access for tripmazer.com in your browser's site settings, then start Mazer Live again. On iPhone, use Safari or the home-screen app.

> **Live Lens won't start**
>
> Allow camera access for the site. If your browser doesn't support a live camera stream, take a snapshot instead.

## Bookings and imports

> **A booking from my email didn't appear**
>
> * Gmail auto-import is on Pro and Elite, and runs every ten minutes.
> * Emails Mazer isn't sure about wait as **suggestions** to confirm.
> * Marketing emails are never imported.
> * You can always forward the email to Mazer on WhatsApp or Telegram, or attach the PDF in chat.

> **I asked to change my hotel dates but they didn't change**
>
> Mazer prices a date change; it doesn't make it. Complete it in the trip's **Bookings → Change dates**. See [Changing a booking](https://docs.tripmazer.com/features/changing-bookings.md).

> **My changed flight still shows the old time**
>
> A changed flight doesn't update by itself. Enter it in **Bookings → Change Flight**, or wait for our team to record it from the partner's confirmation.

> **I missed a gate change**
>
> Gates are checked about 3 hours and 1 hour before departure, so later changes can be missed. Always check the airport screens.

## Still stuck?

Email [support@tripmazer.com](mailto:support@tripmazer.com) with your account email, what you were doing, the channel (web, Android, WhatsApp or Telegram) and roughly when it happened.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.